FAQ’s

What is chainmaille?

It is a type of body armour, which we believe was invented before the 5th century by the ancient Celts and was used by men-at-arms on the battlefield. The rings were usually made from iron or steel and joined or riveted together to form a mesh to protect them from being cut by blades and pierced by swords etc. The weave is referred to as European 4 in 1, as each ring is linked by four other rings.

Chainmaille is still worn today, in the form of protective gloves for butchers, suits to defend divers from shark bites, plus it is used extensively in re-enactment, theatre, films and TV. Some examples can be see here https://collections.royalarmouries.org/object/rac-object-1675.html

Help, my order is urgent!
If you need your item urgently, please contact us and we’’ll do our best to reschedule, so that you don’’t miss your important date! If you are really stuck, we also have the option of a gift card.

What is 3D Secure

It is a fraud prevention system that checks whether a consumers card or their card details have been stolen. By signing up to 3D secure, via your card issuer, you will have further protection than without it. It also allows you, the consumer to prove you are the cardholder to your card issuer, typically by entering a one time password, or via biometrics (a facial or fingerprint scan etc.) or via a code which is texted to your phone, which you then type onto the Opayo authorisation page.

Want to surprise someone with a gift, here are some tips to help…

Whether they wear earrings, bracelets or necklaces, its a good idea to surreptitiously look through the jewellery they usually wear, photograph and measure it. This makes browsing the internet much easier, as you’ll be able to refer to the photographs, along with measurements to compare. If you are thinking of earrings, find out whether they have pierced ears, or wear clip-ons, plus whether they prefer tiny earrings or larger ones. With bracelets and necklaces, its best to check how many rings are on the end, to put the clasp into. The most popular length for necklaces is 16-18”, as this will suit a variety of necklines and clothing styles. Many of our necklaces have extra rings for flexibility, or we can extend them as desired.

Can I return or exchange my item?
You have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods. Earrings cannot be returned, for hygiene reasons, unless faulty. Postage on returns is non-refundable. Please see our Returns policy.

What is gold-filled?

Please see our link Gold-filled

What does a hallmark look like and why is it important?

Our jewellery weighing over 7.78 grams is tested for authenticity and hallmarked by the Birmingham Assay Office and is your guarantee that it is genuine sterling silver. Our gold fill is also tested and stamped as ‘metal’. Further information can be found by viewing our dealers notice.

Do you have Clip-on earrings

We’ll be launching these fittings soon.